At FastSMTP, we are committed to ensuring your complete satisfaction with our services. If you are not entirely satisfied with your purchase, we offer a two-week money-back guarantee.

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 14 days from the date of purchase. After this period, no refunds will be issued.
• The service must not have been fully utilized beyond the initial setup phase. This includes mass email campaigns, sending a large number of emails, or any other activity that would be considered as using the service.
• Any emails sent must be compliant with our Email Policy. This means that we will not refund any accounts that have been used for sending spam or unsolicited emails.

To request a refund, please contact our support team by opening a ticket in the Contact Us section of our website. Please provide your account details and the reason for the refund request.

Once your request has been received, our team will review it and get back to you as soon as possible. If your request is approved, the refund will be processed within 7 business days.